30-Day Money-Back Guarantee for Any Reason

Undamaged products (excluding accessories) can be returned within 30 days of purchase. Regardless of the reason, a full refund of the product price and shipping fees will be provided. You must comply with all the requirements of this return/refund policy in order to receive a full refund of the product price and shipping fees.  

You will receive a full refund if You provide Us with the following:

* All accessories originally included with the Product

* Items must include original packaging

 

1. Kindly note that once purchased, accessories cannot be returned or exchanged unless there are quality issues. 

2. The refund application for the 30-day refund guarantee will become invalid within 30 days after a warranty claim is filed. For products beyond the 30-day refund guarantee period, refund applications for issues other than quality problems will not be processed. For returns of products with non-quality issues that exceed the 30-day period, the shipping fees will be borne by the buyer. For products not directly purchased through the lubluelu online store, please contact the retailer to apply for a refund. For quality issues, please refer to the following.  

3.According to local regulations, the return period is 2 years for EU countries, and 1 year for other countries. For specific details, you can contact our customer service. 

 

How do I return the item?

1. Please reach out to contact@lubluelu.com to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number and provide your shipping address for the RMA creating.

2. lubluelu support will send you the RMA within 24 hours.

3. For the refund to be processed in a timely manner, please be sure to send a return notification to lubluelu with the following information:

* Name of the courier

* Tracking number

 

How long does it take to get a refund?

Refunds will be issued after the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

 

DISCLAIMER

Merchandise that has been excessively worn, used, or altered that are not suitable for resale will not be accepted for a refund or exchange. Merchandise showing malicious physical damage caused by customers are not covered under this policy. We reserve the right not to accept returns for credit after 30 days of the original ship date.

 

In the event that you receive a damaged or defective product, we kindly request that you provide the following documentation to substantiate that the product you received indeed has incurred damage or possesses defects.

1. A photo of the unopened outer packaging as received with the package;

2. After the package is opened, please provide a full-picture photograph of the inner packaging, ensuring it covers the entire package;

3. Include clear and detailed photos of the damaged items.

 

We will replace it with the same product. All replacements will be initiated once we confirm receipt of the returned Product. If the current model is out of stock, we will contact you for a satisfactory solution.

 

All Refund Products should be shipped back to the address assigned with RMA Number clearly marked.

Warranty

 

Cordless Vacuum Cleaner MAIN COMPONENTS WARRANTY PERIOD Main body (including Dust cup, Main suction, Main body, Extension rod, Power adapter, Display screen) 24 MONTHS Motor (including Main head motor, floor brush motor)  24 MONTHS Battery pack 12 MONTHS Consumable parts (including HEPA filter, Roller brushes, Nozzles, Dusting brush, Flexible adapter, Metal mesh cone etc.) NO WARRANTY    Robotic Vacuum Cleaner MAIN COMPONENTS WARRANTY PERIOD  Main Body (including Main board, Main wheels, Blower, Sensors, Dust bin, Water tank), Charging dock, Auto-Empty base 24 MONTHS Battery pack 12 MONTHS Consumable parts (including HEPA filter, Mop, Side brush, Roller brush, Roller brush cover, Cleaning tool, dust bags, etc.) NO WARRANTY