Return and Refund Policy

Return Policy

Unless otherwise stated, any purchase made directly from lubluelu.com may be returned within 30 days of receipt of the product for a full refund. lubluelu will refund the purchase price, but not provide a product exchange.

Eligible Products

a.Main Units(Cordless Stick Vacuums,Floor & Carpet Cleaners,Robot Vacuums,Upholstery & Spot Cleaner,Window Cleaning Robots,Vacuum Garment Steamer,Mattress Vacuum Cleaner)

• Eligible for no-reason return within the 30-day window, subject to the Return Conditions below.

b.Accessories with Quality Issues

• We can negotiate to resend or refund.No need to return the item.

• Must be verified by the customer support team.

c.Not Eligible for Return or Exchange

• Accessories with Subjective Reasons (change of mind, wrong fit, no longer needed, etc.)
  
• Third-Party Purchases (e.g., Amazon, TikTok, eBay, other retailers)

Return Conditions

You may apply for a return within 30 calendar days of receiving the goods, upon presentation of valid proof of purchase. Returned goods must be in their original condition (original packaging, all accessories included, and undamaged). Refunds will be credited to the original payment account within 3 business days after the returned product has been received, signed for, and verified by the warehouse.

Return Costs

Buyer Responsibility: If the return is due to non-quality-related reasons, such as personal preference changes, dissatisfaction, or the wrong items ordered, the buyer shall be responsible for the return shipping costs.

lublulu's Responsibility: If the return is due to a proven defect, lublulu will cover the return shipping costs. When returning items with a prepaid shipping label provided by lublulu, lublulu takes responsibility for any damage or loss incurred in transit.

Return Process

1. Contact Customer Service: To initiate a return, contact our customer service team at contact@lubluelu.com. Provide your order number and reason for the return.
2. Ship the Product: Pack the product securely and ship it to the designated address provided by the customer service team.
3. Send Return Information to lubluelu: Provide the tracking number and logistics company name once the return is received. (Buyer's Responsibility)
4. Refund pending: For authorized returns, the refund will be processed after Buture receives and confirms that the returned goods are in good condition. Once the refund is initiated, it will be returned to the original payment method within 3 business days.

Return Exceptions

Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage are not covered under this policy. Please be sure to keep your copy of the proof of delivery. If lubluelu is unable to verify its receipt of the returned item, lubluelu will not be liable for any repair, replacement, or refund on the returned item.

Refund Policy

1. Refund Eligibility:

Products must be unused and in original condition, with all labels and protective stickers intact.

2. Partial Refunds:

Partial refunds may be issued for products that show signs of use, are missing accessories, or are not returned in their original condition.

3. Unauthorized Returns:

Costs associated with unauthorized returns (any returns made outside of the approved warranty process) are the responsibility of the buyer.

4. Damage in Transit:

For non-quality related warranty claims, lubluelu does not provide refunds for items damaged in transit. The buyer assumes responsibility for any damage or loss incurred in transit for non-quality-related returns.

If you have any questions or need further assistance, please email us at contact@lubluelu.com