Protection Policy
Shipping Protection Claims Guide
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.
* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.Shipping Protection is non-refundable once the order has been shipped.
1.Shipping Protection Coverage
|
Coverage Scope |
Scenario | Covered |
| Loss |
Lost during transit |
Yes. |
| Loss | Partially lost during transit | Yes. |
| Loss | Porch piracy incident | Yes. |
| Damage during transit | When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable | Yes. |
| The Logistics misdelivered the shipment to an incorrect address | Logistics provider delivery error (excluding errors caused by the consumer). | Yes. |
| Delay | Delay | Yes. |
2. Shipping Protection Claims System
After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:
A.Direct link: Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.
B.Email Confirmation: After purchase Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.
For any claim-related inquiries, consumers may contact us at: support@xcottons.com
Product Protection Claims Guide
Xcotton's Product Protection, available exclusively for customers in the United States, covers accidental damage—such as drops, cracks, or liquid spills—as well as power surges, starting from the date of plan purchase. The plan also covers mechanical and electrical breakdowns that occur after the manufacturer's warranty expires. To ensure a smooth and efficient claims process, we have created this simple guide to help you file a claim.
*Product Protection plans are eligible for a full refund within 60 days after shipment.
1.Product Protection Coverage
| Coverage Scope | Scenario | Covered | Effective Time |
| Mechanical/Electrical Failures: |
The Covered Product fails to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by defects in materials or workmanship. |
Yes. |
Begins after the Manufacturer's Warranty Expire |
| ADH(Accidental Damage from Handling) |
The Covered Product fail to perform as the manufacturer intended due to accidental damage from handling during normal usage, such as accidental drops or liquid spills or submersions. During the claims process, ADH coverage requires an explanation of where, when, and how the accidental damage occurred. Failure to provide this information may result in claim denial. |
Yes. |
Begins on the Date of Purchase |
| Power Surge | The Covered Product fails to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by a power surge. | Yes. | Begins on the Date of Purchase |
2. Product Protection Claims System
After purchasing Product Protection Services, consumers can file claims for ADH via the Xcotton Claims Center.There are two ways to log into the Claims Center as follows:
a. Direct link: Visit https://sp.xcottons.com/parcel#/productProtection/protection-login, enter your email and Product Protection ID.
b. Email confirmation: After purchase, consumers receive an email titled “XCOTTON PRODUCT PROTECTION PLAN PURCHASE CONFIRMATION” → Click the highlighted link to access the Claims Center.