FAQ & Manuals

• Battery run time not as stated

1. Battery is not fully charged：Please kindly charge the battery for 3-4 hours and then use it.

2. Speed mode is too big：According to the verification of our technical department, the standard time difference of about 3min is a normal phenomenon. Please try again by choosing suitable speed mode for different ground condition.

• Weak suction power

1. Incorrect installation may result in weak suction power.Please check that each interface is normal assembled and choose suitable speed mode.

2. The lack of suction power has a lot to do with dust clogging. Please kindly check and clean the HEPA, filter system and the air ducts in time.

• The battery is not holding charge

1. The adapter and the battery pack are not connected or there is no power at the plug: Please check if the connection is normal and the plug is in good condition before charging.

2. The adapter is misused:If the power light has been flashing, please check whether to use a special adapter, other adapters will have an impact on the product (Please be sure to use our dedicated adapter ).

3. Electrical failure or protection: Because our products have high temperature protection,the battery has to be at 50-55 degrees to work properly. Please cool the battery 1-2H before charging when the temperature is too high.

If you still have problem after confirming the above steps,we judges that maybe the adapter or battery pack is faulty. Please be assured that we will provide you with new parts after confirming the problem clearly.

• The host cannot be turned on

1. No power：Please charge the battery for 2-4 hours and then turn it on;

2. Battery not installed：Reinstall the battery and hear a click to make sure it is firmly installed.

3. The suction mouth is blocked:Check and remove blockages,clean the brush, tube and filter system. 

If the above steps are correct,vacuum cleaner still cannot be turned on probably because of electrical protection or failure. If the battery pack is overheated, it can be cooled for 1 hour and then restarted.

If the battery pack fails, please rest assured that we will provide you with new parts.

• The floor brush not working

1. Poor wire connection: Remove the tube then directly connected to the floor brush to see if it can work, if the floor brush can work, it is a tube failure. If the tube is removed, but the brush still can not work after the power is turned on, it is a floor brush failure.

2. Floor brush motor is failure: The brush suction to water caused by a short circuit,the power light will flashing 6S,need to change the floor brush.

Please note that the floor brush stuck mostly due to entangled by hair, velvet and other things ,it can be recovered after removing them.

• HEPA Maintenance Tips

1. When the HEPA filter gets bogged down by dust and fur, use a trusty brush to swiftly brush off the dirt. For stubborn dirt, a gentle wipe with a dry cloth will do the trick. And if it's time for a thorough cleanse, give it a splash with water, but make sure it's bone dry before you reunite it with the vacuum.

2. Keep the cleaning power at its prime by replacing the HEPA filter every three months.

• Floor Brush Maintenance Tips

1. The floor brush is recommended to be cleaned once every 1-2 months, usually with a knife brush. If you think it is too dirty, you can wash it with water, but it must be dried before installation, otherwise it will damage the device.

2. For users with more and longer hair at home, it is generally recommended to clean the floor brush once a week, so as to maintain a good suction effect.

• I used it to vacuum immediately after receiving the product, but I feel that the battery is running out of power?

1. In order to ensure the safety of transportation, the product complies with international standards, that is, after receiving the product, the power of the product is about 40%-60%, and it needs to be fully charged before it can be used.

• Unable to hook up to WiFi

1.The 2.4GHz band wireless signal is enabled on your wireless router.

2.Your smartphone or tablet is connected to a Wi-Fi network (2.4GHz Only Or 2.4GHz_5G Dual Channel).

3.Please make sure to enter the correct WIFI password.

4.Robot Vacuum is attached to the Charging Base to ensure it has enough power during set up.

5.Make sure the machine enters the network pairing state (2 keys press and hold for 3s at the same time).

• Is it normal for it to zig-zag in mopping mode?

This is because the machine has entered the Y-shaped cleaning mode.

Although the robot vacuum moves slowly, it cleans effectively.

If you want it to finish cleaning quickly, you can cancel the Y-shaped cleaning mode in the smartlife app.

• How can I change the location of my charging stand on the map?

After the map has been created, the location of the charging stand is fixed.

If you move the charging stand, the map will not update the new charging location immediately.

You need to allow the robot vacuum to complete a sweep and charge successfully at the new charging location before the map will be updated with the new charging location.

• How to Connect to the Smart Life APP

Please check the following quick guide 

• My robot vacuum is asking for a password to connect but I wasn't provided with a password?

Please make sure all permissions are given to this app, otherwise you will fail to connect.

• Safety Warnings

1. Please sort out the wires, debris and fragile, unstable, valuable and potentially dangerous objects on the ground before starting the device

2. Avoid personal in injury or property damage caused by entanglement, jamming, dragging, or bumping of equipment. 

3. Do not use the robot to clean liquid.

4. Do not use the machine in the place of cliff without protective rails (such as duplex floors, open balcony, furniture top).

5. This machine is used for indoor cleaning only. Do not use the machine outdoors (such as open balcony), on non-floors (such as sofa) or in commercial or industrial places.

6. This machine should not be used as a toy by the children. Please keep children and pets away when the machine is working.

7. Do not use the machine to clean the hard or sharp objects (such as decoration wastes, glass, iron nails, etc.)

8. Do not use the bumper as the handle.

9. Do not wipe any parts of the machine with a damp cloth or any liquid.

10. Please remove the water tank during charging.

11. If the machine will not be used for a long time, please power it off after being fully charged, then store in a cool and dry place. Charge the battery at least every three months to avoid the battery failure due to excessive discharging.

• I used it to vacuum immediately after receiving the product, but I feel that the battery is running out of power?

1. In order to ensure the safety of transportation, the product complies with international standards, that is, after receiving the product, the power of the product is about 40%-60%, and it needs to be fully charged before it can be used.