What's the difference between SL60D and SL61? Which one is better?
Please click here for a more detailed product comparison.
I wasn't able to hook up to WiFi
1. The 2.4GHz band wireless signal is enabled on your wireless router.
2. Your smartphone or tablet is connected to a Wi-Fi network (2.4GHz Only Or 2.4GHz_5G Dual Channel).
3. Please make sure to enter the correct WIFI password.
4. Robot Vacuum is attached to the Charging Base to ensure it has enough power during set up.
5. Make sure the machine enters the network pairing state (2 keys press and hold for 3s at the same time).
Is it normal for it to zig-zag in mopping mode?
This is because the machine has entered the Y-shaped cleaning mode. Although the robot vacuum moves slowly, it cleans effectively. If you want it to finish cleaning quickly, you can cancel the Y-shaped cleaning mode in the smartlife app.
How can I change the location of my charging stand on the map?
After the map has been created, the location of the charging stand is fixed. If you move the charging stand, the map will not update the new charging location immediately. You need to allow the robot vacuum to complete a sweep and charge successfully at the new charging location before the map will be updated with the new charging location.
My robot vacuum is asking for a password to connect but I wasn't provided with a password?
Please make sure all permissions are given to this app, otherwise you will fail to connect.
I used it to vacuum immediately after receiving the product, but I feel that the battery is running out of power?
In order to ensure the safety of transportation, the product complies with international standards, that is, after receiving the product, the power of the product is about 40%-60%, and it needs to be fully charged before it can be used.
How to place the charging station in a proper position?
A space of at least 30cm should be reserved on the left and right sides of the charging stand, and a space of about 1.5m should be reserved in front. After placing the charging station, please do not change its position at will, otherwise the machine cannot be recharged automatically.
How to map different floors?
Our robot vacuum can save up to 5 maps.
1. It’s recommended to take the charging stand and the robot vacuum to a new floor, and then click Smart Cleaning to clean, after cleaning, you will have the new map. Be sure to click Save after the map is created, otherwise the current map will be overwritten;
2. After selecting the corresponding floor map, be sure to let the sweeping robot automatically get off the charging stand, so as to ensure that it will automatically recharge next time.
My robot can’t mop.
Before mopping, here are a few things you need to make sure.
1. Please install the mop holder correctly. To double check it, you could enter Smartlife > Setting > Mopping Status
2. Please make sure the work mode of Sweep & Mop or Mop is on, and the water level is set.
3. Please make sure there is enough water in the water tank and the water holes are not blocked in any way.
4. Please inspect whether the shrapnel in contact with the air pump has any signs of oxidation or indentation.
How to manage my robot by several smartphones?
1. Click the little pen in the upper right corner of the home page;
2. Click “Share Device”;
3. Click “Add Sharing”;
For detailed process, please refer to this video at 2:56.
How to keep my robot in excellent working performance?
To ensure the proper functioning of the robotic vacuum, it is necessary to perform regular thorough cleaning. For detailed process, please refer to this video at 5:26.
HEPA Maintenance Tips
1. When the HEPA filter gets bogged down by dust and fur, use a trusty brush to swiftly brush off the dirt. For stubborn dirt, a gentle wipe with a dry cloth will do the trick. And if it's time for a thorough cleanse, give it a splash with water, but make sure it's bone dry before you reunite it with the vacuum.
2. Keep the cleaning power at its prime by replacing the HEPA filter every three months.
Floor Brush Maintenance Tips
1. The floor brush is recommended to be cleaned once every 1-2 months, usually with a knife brush. If you think it is too dirty, you can wash it with water, but it must be dried before installation, otherwise it will damage the device.
2. For users with more and longer hair at home, it is generally recommended to clean the floor brush once a week, so as to maintain a good suction effect.